We want you to be 100% happy with your Asteraki! Before ordering, you’re welcome to ask anything you want and discuss in detail how you’d like your sling to be. After receiving it, contact us if you have any questions or need help using it.
If, however, you decide not to keep it, please confirm the return with us first (you’ll cover return shipping costs). You’ll need your exchange card or sales receipt.
All Asterakia in excellent condition and not washed can be exchanged within 14 days from the purchase date (or from the date on the exchange card). Returns are accepted only for in-stock items. Once we receive the returned carrier, you will be refunded in full (either via bank transfer or refund to your card). In case of exchange, you’ll cover the shipping cost of the new dispatch.
We do not accept returns or exchanges in the following cases:
- custom-made Asterakia (not from the ready-made section)
- carriers that have been washed, used, or are not in excellent condition
- discontinued designs no longer available on the site
- without exchange card or purchase receipt
- missing packaging or accompanying items
- slings shipped by us to locations outside Greece
- slings purchased at a discount or promotional price
- slings that have already been exchanged once
We remind you again that we’re here to help with anything you may need, before and after your purchase.